Customer Service for Small Business Banking

How Do I?

Get Basic Services

• Find Branch Hours: Find a location and hours.

Learn About Small Business Services

• Open a Business Checking Account: Learn more about Business Checking accounts.
• Get Answers About Cash Management: Contact a Cash Management Consultant.
• Find Information on Insurance: Contact us for more insurance information.
• Learn About Services for My Employees: Learn more about Employee Services.

Explore Financing Options

• Finance Equipment: Learn about leasing.
• Find Payment Solutions: Please contact your Relationship Manager, or learn more about Payment Solutions.
• Find Small Business Association (SBA) Loans: Learn about SBA loans.

General Banking Questions

Call Customer Service or contact your local branch to ask about general topics, including:

• Money Orders and Cashier's Checks
• Wire Transfers
• Find a Notary

How Do I?

• View My Account(s): Log in to Internet Banking.
• Add Someone to My Account: Contact your local branch, or call 800-673-3555 (please have the Social Security Number or driver's license number of the person you're adding ready).
• Change My Name on My Account(s): Contact your local branch or call 800-673-3555.
• Order Checks: Learn how to order checks. Log in to Internet Banking, and choose "Customer Service" on the left menu. Or call 877-247-2457.
• Order Deposit or Withdrawal Slips: Learn how to obtain deposit or withdrawal slips, or call 877-247-2457.
• Find Past Checks, Deposit Slips or Statements: Log in to Internet Banking and choose "Customer Service" on the left menu.
• Request Copies of Checks, Deposit Slips or Statements: Log in to Internet Banking, and choose "Customer Service" on the left menu, or call 800-673-3555.
• Setting Up or Changing Account Alerts: Log in to Internet Banking, and choose "Customer Service" on the left menu.
• Retrieve My User ID: Get login assistance.
• Reset My Password: Get login assistance.

General Banking Questions

Call Customer Service or contact your local branch to ask about general topics, including:

• Stop Payment on a Check
• Find My Routing Number

How Do I?

• Request a New Check Card: Log in to Internet Banking, and choose "Customer Service" on the left menu, or call 800-673-3555.
• Request a Replacement Check Card: Log in to Internet Banking, and choose "Customer Service" on the left menu, contact your local branch or call 800-673-3555.
• Activate My Check Card: Learn about check card activation. Log in to Internet Banking, and choose "Customer Service" on the left menu. Or call 800-236-3838.
• Report a Lost or Stolen Check Card/ATM Card: Contact your local branch, or call 800-673-3555.
• Change an ATM or Check Card PIN: Log in to Internet Banking, and choose "Customer Service" on the left menu, or call 800-673-3555.
• View or Redeem My Check Card Rewards: Learn about reward options. Learn how to redeem rewards. Log in to Internet Banking. Or call 800-673-3555.

How Do I?

Set Up My Card

• Complete My Credit Card Application: Log in to Internet Banking, and choose "Customer Service" on the left menu.
• Check the Status of My Credit Card Application: Please Call 800-947-1444 and choose option 1 for the status of an application. The potential cardmember will be required to enter his/her social security number to locate the application. Additional verification item(s) will be needed to validate.
• Activate My Credit Card: Follow instructions that come with your card or call 800-720-BANK.
• Set Up Alerts for Credit Cards: Log in to Internet Banking, and choose "Customer Service" on the left menu.

Update My Card

• Add a Joint Owner to My Credit Card: Log in to Internet Banking, and choose "Customer Service" on the left menu.
• Add an Authorized Signer to My Credit Card: Log in to Internet Banking, and choose "Customer Service" on the left menu.
• Change the PIN on My Credit Card: Call 800-285-8585.

Manage My Card

• Log In to My Credit Card Account: Log in to Internet Banking.
• Pay My Credit Card: Log in to Internet Banking, and choose "Fund Transfer" on the left menu, to pay your credit card or to set up Internet Bill Pay.
• View or Redeem My Credit Card Rewards: Log in to Internet Banking, and choose "Rewards Center" on the left menu.
• Request a Credit Limit Increase on My Credit Card or Premier Line of Credit: This feature is not available on every card. Log in to Internet Banking, and choose "Customer Service" on the left menu.
• Request a Balance Transfer to My Credit Card or Premier Line of Credit: Log in to Internet Banking, and choose "Customer Service" on the left menu, or call 800-720-BANK.
• Contact Visa Buxx^® Customer Service: Log in to your Visa Buxx account, or call 883-310-2899.

Protect My Card

• Add Online Shopping Protection to My Visa or MasterCard^® Credit Card: Learn about Verified by Visa. Learn about MasterCard SecureCode™.
• Change My Verified by Visa or MasterCard SecureCode Password: Log in to Internet Banking, and choose "Customer Service" on the left menu, Internet Banking Customers: Changing this Password also will change your Internet Banking Password.
• Dispute a Charge on My Credit Card: Log in to Internet Banking, and choose "Customer Service" on the left menu, or call 800-720-BANK.

Understand Enhancements to My Card

• Simply stated, we are committed to keeping you informed of the following important information and enhancements related to your credit card account. These changes are intended to make understanding and using your card even easier.

Report Lost or Stolen Cards/Accounts

• Report Lost or Stolen Credit Cards: Call 800-285-858.
• Report Lost or Stolen Credit-Line Cards or Checks: Call 888-852-5786.
• Report Lost or Stolen Premier Line Checks or Access Cards: Call 866-411-2079.

How Do I?

• Report Fraud, Identity Theft or Suspicious Emails: Learn how to report it, or call 877-595-6256.
• Dispute an Unauthorized Charge on a Credit Card or Line: Log in to Internet Banking, and choose "Customer Service" on the left menu.
• Place a Stop Payment on a Check: Please call the appropriate phone number on the right.
• Report Lost or Stolen Check Cards or ATM Cards: Please Call 800-872-2657.
• Report Lost or Stolen Credit Cards: Please Call 800-285-8585.
• Report Lost or Stolen Credit-Line Cards or Checks: Please Call 888-852-5786.