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Privacy Statement
 
Set your privacy choices by clicking here
USE OF CUSTOMER INFORMATION

This Privacy Statement is effective as of January 1, 2008, and applies to products or services provided by Downey Savings that are used primarily for personal, family and household purposes.

At Downey Savings, customer service is very important to us. As we continue to improve and expand our services and delivery channels, we recognize the need and desire to preserve customer privacy and confidentiality.

Safeguarding our customers’ privacy is also very important to us. We, at Downey Savings, have adopted standards that help to maintain and preserve the confidentiality of customers’ nonpublic personal information.

The following Privacy Statement affirms our continued efforts to safeguard customer information.

 
INFORMATION WE COLLECT

We gather nonpublic information about our customers as may be necessary to conduct business with our customers.

We collect nonpublic information about you from the following sources:

  • Information you provide to Downey Savings on applications or other forms, over the telephone or in face-to-face meetings and via the Internet. Examples include your name, address, telephone number, e-mail address, social security number, credit history and other financial information;


  • Information we obtain about your transactions with us, our affiliates or others. Examples include payment histories, account balances and account activity, such as deposits and withdrawals, parties to transactions or loan advances;


  • Information we receive from a consumer reporting agency. Examples include your credit score, credit reports and other information relating to your creditworthiness;


  • Information we receive from employees and others to verify information you have given to us. Examples include verification of employment, income or deposits.
INFORMATION WE DISCLOSE

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law and except as described in the next paragraph.

We may disclose all of the information we collect, as described above, to:

  • Our affiliates, which are companies owned or controlled by Downey Financial Corp., the parent company of Downey Savings, including Downey Affiliated Insurance Agency, which is in the business of insurance, and DSL Service Company, a service company that is wholly owned by Downey Savings and in the business of real estate investment;


  • Third party service providers;


  • Companies that perform marketing services on our behalf; and

  • Other financial institutions with whom we have marketing agreements for the joint offer to you of financial products and services, such as Downey Savings’ VISA® credit card that is offered and issued through our joint marketing agreement with FIA Card Services, N.A.
YOUR PRIVACY CHOICES

We will limit our sharing of your nonpublic personal information according to the choices you indicate to us. For joint accounts, the customer making the selection is opting out for all account holders concerning that joint account. Please allow approximately 30 days from our receipt of your privacy choices for them to become effective. Once you notify us of your privacy choices, they remain in effect until you request a change. You do not need to notify us each time you receive our Privacy Statement.

 
PROTECTING CUSTOMER INFORMATION

Downey Savings maintains physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We restrict access to nonpublic personal information to those employees who need to know that information.

We devote considerable resources to the maintenance of secure Internet communications to help ensure that your transactions with us are conducted in a safe environment.

 
AMENDMENT

We may amend this Privacy Statement from time to time. If we amend this Privacy Statement, we will mail to you our updated Privacy Statement and post it here.

 

IMPORTANT PRIVACY CHOICES FOR CONSUMERS

You have the right to control whether we share some of your personal information. Please read the following information carefully before you make your choice.

 

YOUR RIGHTS

You have the right to restrict how we share your personal and financial information with our affiliates (companies that we own or control) and outside companies that we do business with. Changing your privacy statement, however, does not prohibit the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about Downey Savings’ other products or services. To change your privacy selection click here.